Frequently Asked Questions

Everything you need to know about your Merwave experience.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the domestic region, while international orders may take 7-14 business days depending on your location.

What is your return policy?

We offer a 30-day return window for all unused and unopened products in their original packaging. Simply contact our support team to initiate a return label.

Are Merwave products sustainably sourced?

Yes, we prioritize eco-friendly manufacturing processes and ensure that all our materials meet high-quality environmental standards to reduce our carbon footprint.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Can I track my package in real-time?

Once your order ships, you will receive an email containing a tracking number and a link to our tracking portal to monitor your delivery progress.

Do you offer wholesale opportunities?

We do. If you are interested in becoming a retail partner, please reach out to our wholesale department via the contact form on our website for more information.